ISO 9001:2015
JERA IFIBER'S ISO 9001
I-ISO 9001 ngumgangatho owaziwayo kwihlabathi jikelele opapashwe yi-International Organisation for Standardization (ISO) ukunceda imibutho iqinisekise ukuba iyahlangabezana neemfuno zabathengi kunye nabanye abachaphazelekayo. Lo mgangatho ubonelela ngesakhelo esinokuthi imibutho ilandele ukuqinisekisa ukuphuculwa okuqhubekayo kwenkqubo yolawulo lomgangatho (QMS).
IJera ine isebenza ngokomgangatho we-lS0 9001 · 2015 osivumela ukuba sithengise kumazwe angaphezu kwama-40 kunye nemimandla efana neCIS. EYurophu, eMzantsi Melika. KuMbindi Mpuma Afica. kunye neAsia. Sihlala sivakalelwa kukuba impumelelo yethu ihambelana ngqo nomgangatho weemveliso esizinikezelayo.
Iimveliso zethu zifanelekile ngokwemigangatho ye-CE.
Imixholo ephambili ye-ISO 9001
Imixholo ephambili ye-ISO 9001 ibandakanya imigaqo esixhenxe yolawulo lomgangatho:
1. Customer-centric: Ukuqonda kunye nokuhlangabezana neemfuno zabathengi ngundoqo kwimpumelelo.
2. Ubunkokeli: Ukuseka iinjongo kunye nesikhokelo esimanyeneyo.
3. Intatho-nxaxheba yabasebenzi: Kwintlangano, abantu ngowona mthombo ubalulekileyo.
4. Indlela yenkqubo: Ukuqonda imisebenzi kunye nezixhobo ezinxulumeneyo kunokunceda imibutho ifezekise iziphumo ezinqwenelekayo.
5. Ukuphuculwa: Imibutho ephumeleleyo inenkcubeko yokuphucula ngokuqhubekayo.
6. Ukwenziwa kwezigqibo ezisekelwe kwinyani: Ukwenziwa kwezigqibo ezisebenzayo kusekelwe kuhlalutyo novavanyo lwedatha nolwazi.
7. ULawulo loBudlelwane: Umbutho kunye nabanikezeli bawo baxhomekeke omnye komnye kwaye ukuba nobudlelwane obuqinileyo kunokuphucula ukusebenza.
Izibonelelo ze-ISO 9001
1. Ukuphucula ukwaneliseka kwabathengi
2. Ukuphucula ukusebenza kakuhle kwangaphakathi
3. Ukuphucula umgangatho wemveliso kunye nenkonzo
4. Ukuphucula ukusebenza kweshishini kunye nengeniso
5. Ukubonelela ngenzuzo yokhuphiswano
6. Ukubonelela ngamathuba okuphucula okokoko
ISO 9001 uqeqesho
1. Uqeqesho lolawulo
2. ISO9001 umgangatho woqeqesho lokuqonda
3. Uqeqesho lokubhala amaxwebhu enkqubo yolawulo
4. Uqeqesho lokusebenza kwenkqubo
5. Uqeqesho lomphicothi-zincwadi wangaphakathi
6. Uqeqesho lokulungiselela isiqinisekiso
7. Uqeqesho olulodwa lolawulo
I-ISO 9001 ibonelela imibutho ngesikhokelo senkqubo yolawulo olusebenzayo enokuthi incede ukuba ihlangabezane neemfuno zabathengi, yandise ukusebenza kakuhle, iphucule imveliso kunye nomgangatho wenkonzo, kwaye iphumeze uphuculo oluqhubekayo. Nokuba ingakanani na kunye nohlobo lombutho, i-ISO 9001 sisixhobo esifanele ukutyala imali kuso. Ngokusebenzisa lo mgangatho, imibutho inokuqinisekisa ukuba ibonelela ngeemveliso ezikumgangatho ophezulu kunye neenkonzo ngelixa iphucula ngokuqhubekayo kwaye iqhelana neemfuno eziguqukayo zemarike.
